Research Methods: 1:1 interviews, survey administration, questionnaire, content creation, focus groups, heuristic evaluation, usability testing, card sorting, comparative analysis, ethnographic interviews,

Deliverables: Personas, journey maps, low-fi prototypes, affinity diagrams, user flows, essays and articles from research, project templates and guidebooks for stakeholder teams.

Research or domain area: Employment, affordable housing, well-being, transportation- bike lanes, historical research.