A few projects samples are highlighted to give an overview of the work that Hema Malini has worked on. She hangs on to the essential value of connecting with people at a level that is in the moment and about them in the context of an interface and technology.
Her experience spans qualitative research, civic tech and advocacy that enables a successful use of research to find innovative problem solutions in the realm of technology. She has extensively worked on 1:1 interviews, survey administration, questionnaire, content creation, focus groups, usability testing, comparative analysis, heuristic analysis, personas, affinity diagrams and journey maps.
She has excellent communication and people skills as a UX Researcher engaging with stakeholders to bring user perspectives into the technology conversation; business partner liaises and research on requirement analysis, project planning.